Saia Motor Freight Complaints and Reviews

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  • Customers like
    • Their promises1
  • Customers don't like
    • Being lied to3
    • Shipments re-classifications2
    • Shipping process2

Don't be surprised by Saia's disregard for customers. I used to work there and will never forget my boss saying "I don't care what the customer wants!" Lousy company. Add comment

  • Jul 17
  • Shipping
  • Maple Grove, Minnesota
  • Saia Motor Freight Truckload Service
  • 15
  • REVIEW RATING 4/5

Scheduled with SAIA to pick up our freight at the Roseville Terminal. They asked us not to come any earlier then 10 am as trucks will be busy loading. We show up right at 10 am. They decided to load our freight onto a truck earlier that morning. Which now our products will not be here in time for a customers job. Wasted a whole day for an electrician when this was all set up before hand and are... Read more

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  • Jul 16
  • Shipping
  • Minster, Ohio
  • Saia Ltl Freight Shipping
  • 11
  • REVIEW RATING 4/5

First, where in the world is the description of freight class on the website? I still haven't found it to find out what I SHOULD have classified my freight as. So, apparently, we classified it at 175, and they re-classified it at 250, which I am disputing. We were quoted at $288, and when the items arrived, they charged us $937.10!!! I have called customer service, only to be told that I need to... Read more

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  • Jun 19
  • Shipping
  • Plant City, Florida
  • Residential Delivery
  • 56
  • REVIEW RATING 4/5

WE had an engine shipped from California, we requested residential delivery WITH a lift-gate. First the engine got here and sat for 2 days UNTIL we tracked it and called the HUB, where we were rudely informed we needed to make an appointment for delivery, when asked if they had thought of calling US the client, she said " well we have until 5pm and its only 340p" (nice customer service!) we then... Read more

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Very bad service and can not deliver your product without alot of phone calls to 20 different customer service people. Highly unrecommend Add comment

  • May 12
  • Shipping
  • 2 Day Delivery
  • 60
  • REVIEW RATING 4/5

Item was supposed to be shipped 2 days. When it arrived at local dispatch center no one called me. When I called in they scheduled it. When item did not arrive on time in their 4 hour window customer service was rude. They were supposed to call back with status and never did. After many calls in I was told driver's phone was not working so could not get a status update. Ten minutes later driver... Read more

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  • Apr 10
  • Shipping
  • Crossett, Arkansas
  • Machine Part Shipping
  • 94
  • REVIEW RATING 3/5

My company has used Saia Freight off and on for many years, this was the first time I personally chose to use them. It was 210# crate of machine parts shipped to another machine shop. I got a quote online but when we received the bill it was much higher than the quote. I contacted Saia and they informed me they had added a $95 charge for a residential delivery (who would deliver a 201# crate to... Read more

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So very disappointed in this company. They lost my Mother's casket. Yes, I said my mother's casket. Not some little urn. A great big, 240 pound, lavender, full sized casket. They have been looking for it for 6 days. Had to order a new casket. Hope it gets here in time and doesn't ship Asia. Add comment

  • Apr 01
  • Employees and Ex-employees
  • Riverview, Florida
  • Work Experience
  • 112
  • REVIEW RATING 4/5

After working at this company I was terminated after 41 years because of Co worker hear say by 2 employee's. Also because I refused to sign a PIP the reason I did not sign it was because it was total BS.I would never risk 41 years of my Life By calling one a greasy Mexican and the other one said I appr. him in a Hostile manner.Now I am 5'7 the other guy is 6'4 I'm old but not ***.They didn't even... Read more

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  • Mar 11
  • Shipping
  • Flint, Texas
  • One Day Shipping
  • 92
  • REVIEW RATING 3/5

One of my vendors shipped 9 pallets of plastic on a Thursday to my location. It is a one day shipping point. The plastic arrived in my small town of 100,000 on Saturday. We contacted them on Monday morning early to find out when the truck would deliver they told us they wouldn't have time until Wednesday, but we were welcome to come pick it up ourselves at their dock. This has happened before... Read more

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