Saia Motor Freight Complaints and Reviews

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Saia Motor Freight
Main address: 11465 Johns Creek Parkway Suite 400 30097 Johns Creek GA
1-800-765-7242, ,
  • 74+3 mobile complaints
  • $57K claimed losses
  • $740 average
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  • 1 day ago
  • Shipping
  • Denied Claim
  • 7

Watch out for these guys and be sure and open EVERY package prior to the driver leaving. I had a Mini Split A/C unit delivered and my receiving guy did not open the box. The box did get opened minutes after the driver left only to find the contents destroyed. We filed a claim within one hour of the delivery and have gotten the run around because they say they have a "clear delivery". Its been two... Read more

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  • 2 days ago
  • Shipping
  • Johns Creek, Georgia
  • Unethical Management
  • 1

The management team at this company has been alleged that they cover up and unethical behaviors on their part and fire good people that want to do right. The managers lie to you about work and hours and then play favorites with certain employees. They will lie to you in your face and do not care about their employees. They make the drivers lie to the customers and charge excessive fees at... Read more

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A terrible company, especially in ellenwood, but I'm quite sure all of them are disgusting. I hate the warehouse manager, and probably would hate them all if I knew them all. Oh I forgot supervisors and some of the butt kissing employees too. Add comment


  • Sep 30
  • Shipping
  • Gulfport, Mississippi
  • Overcharge
  • 1
  • 1
  • 14

Was charged $1,411.54 on Invoice# 3758271 We were quoted $488.46 for two grates on one pallet. We also paid the $488.46 before product was pick up and delivered. Now we are being charged $1,411.54 which is outrageous. We are also being charged a surcharge of $288.10 that was not in our quote. The weight was 450 to 500lbs each and told the lady that over the phone when we got the quote. We don't... Read more

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  • Sep 05
  • Shipping
  • Louisville, Kentucky
  • Undelivered Items
  • 26

Saia delivery company missed 2 appointements and they did not call to tell me in advance that they are not delivering the item.I have wasted a day & half a day waiting for them, twice! I had to call and find out the item never got loaded the first time but was given a time of delivery of 11-3PM. . The second time I was told it was on the truck and would be here between 3-5Pm. They make... Read more

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After a driver has already blocked one lane of traffic due to a horrible parking; he decided to use hazard lights instead of a turning signal. Then after blocking another lane he tried to back up on a busy highway. We were behind him so he got back and motioned for us to get back. We had two lanes full of traffic and couldn't do that. He had no idea what he was doing and made everything worse. Add comment


  • Aug 06
  • Shipping
  • Bonney Lake, Washington
  • Delayed Delivery
  • 34

My frustration and beef is with the customer service. They have THE WORSE service EVER!!!!!!!! If possible please do NOT use them, if possible use some one else. When something arrives in Seattle, WA on July 28th but it is NOT delivered until Aug 5th. THREE freaking hours AFTER promised scheduled delivery time.(who calls with a 4 digit number that pops up on caller ID and NOT leave a message... Read more

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  • Jul 23
  • Shipping
  • Delivery Service
  • 72

I ordered a storage shed from a company on ebay and paid $50 for shipping. The ebay seller was wonderful about communicating the expected delivery time, and since this was a large package I had to arrange for someone to be at my house when the shipment arrived. I got a call from SAIA a day earlier than expected, which was wonderful, to arrange a delivery time from their facility. We arranged for... Read more

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  • Jun 23
  • Transportation and Delivery
  • Minneapolis, Minnesota
  • Helicopter Blades
  • 70

i just spent 10 grand to ship helicopter blades to california to a specialist to get fixed. when my crates arrived back in minnesota sais motor freight company backed up over my crates caring my helicopter blades with a forklift and now they are tyring to say it is not their responsibility to take care of the damages. i am in the middle of taking them to court because they cannot just take... Read more

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  • Jun 13
  • Transportation and Delivery
  • Mobile, Alabama
  • Failed Delivery
  • 29

I was promised a deliver date. The company That I ordered the merchandise was told exactly the date I needed the deliver. This is the 1st and last time that I use this freight company. They talk to like you own them. They speak to you with disrespect. The laugh at you while you are frustrated on the phone that you are not getting your delivery. They want to deliver on their terms. They... Read more

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