Saia Motor Freight Complaints and Reviews

1.2
  • Their promises1 votes
  • Being lied to2 votes
  • Shipping process1 votes
  • Extra exorbitant fees1 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Feb 25
  • Shipping
  • Durango, Colorado
  • Freight Shipping
  • 12
  • REVIEW RATING 4/5

I have used Saia several times in the past few months and have had issues with each and every shipment. On one shipment, they re-classed it and charged me more than 2.5x what they originally quoted. The shipment was quoted at about $325, and wound up costing us almost $900. They have also added extra fees numerous times in the past. The most recent "lift-gate fee" showed up on an invoice for a... Read more

Was this review helpful? 0 0

  • Feb 24
  • Shipping
  • Lexington, Kentucky
  • Staff
  • 10
  • REVIEW RATING 4/5

I have been expecting a delivery since Friday February 13th. I am still waiting. I understand weather was bad on the 16-18 in Lexington Ky. I do believe that my barrel was lost prior to that. Starting last Thursday my vendor customer service representative tried diligently to find out where my barrel of coolant was and why it was not delivered. From Thursday on every time she called she... Read more

Was this review helpful? 0 0

  • Feb 21
  • Shipping
  • Santa Monica, California
  • Cargo Shipping
  • 14
  • REVIEW RATING 3/5

This company will rip you off. They have a myriad of ways to cheat you and you must expect that they will raise the price after they have possession of your goods. I was issued a bill of lading for 1 price, then in transit, they called me and told me that they would not deliver unless I promised to pay an even higher price. When the truck arrived, I was told a third even higher price must be paid... Read more

Was this review helpful? 0 0

  • Feb 19
  • Shipping
  • Running Boards
  • 15
  • REVIEW RATING 4/5

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parker reference pro # . This was an order of running boards I was going to install on a client’s truck. We made an appointment for yesterday between 1-5pm. At 5:15pm I still had not received the package. I called and was told Jamie rescheduled the delivery for 2/19/15 between... Read more

Was this review helpful? 0 0

  • Feb 17
  • Shipping
  • Topeka, Kansas
  • Books Shipping
  • 15
  • REVIEW RATING 3/5

Our books were scheduled to reach a salvation army children's party in Cincinatti. Instead they went to Tennessee. They said they tried to deliver the books but either did not even try or definitely did not even go in the front door to check. A salvation army officer was on the lookout for them and never saw them. THEN when we rerouted the books to columbus for a second event in that city... Read more

Was this review helpful? 0 0

  • Feb 09
  • Shipping
  • Boulder, Colorado
  • Workbench Top Shipping
  • 24
  • REVIEW RATING 4/5

I ordered a very nice butcher's block workbench top from Grizzly Industrial. However, it arrived with two corners damaged, likely from a drop during transport. When I picked it up from the shipping company (SAIA), the packaging showed usual transport wear but no indication of damage to the item, so I signed for it. The damage became only apparent when I unwrapped it at home. Grizzly Industrial... Read more

Was this review helpful? 0 0

  • Feb 07
  • Shipping
  • Hayward, California
  • Delivery
  • 22
  • REVIEW RATING 4/5

Day #1 never got a call to set up delivery. Then customer service said they couldn't deliver on time. Delivery people said yes but not flexible on timing. Scheduled for day #3. Window for delivery was 2-5 with a 30 minute call ahead. No call by 4:30 so I called them. They promised they'd be there by 5. Waited til 6:15 and no show. Office closed so can't call anyone. Day #4 spoke to... Read more

Was this review helpful? 0 0

  • Jan 29
  • Shipping
  • Houston, Texas
  • Cargo Shipping
  • 42
  • REVIEW RATING 4/5

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by their own system. They will add on services that they did not perform, and then ignore you when you try to resolve the situation. When you try to find a solution with them, they will start charging you DAILY storage fees for the cargo that they basically stole in order to ransom.... Read more

Was this review helpful? 1 0

  • Jan 13
  • Shipping
  • Toledo, Ohio
  • Table Shipping
  • 57
  • REVIEW RATING 4/5

After waiting for 7 weeks for tables from Restaurant Furniture which should've only been 2-4 weeks upon placement of order (confirmed by the sales staff), the shipment by Saia went from Knox to South Bend to Toledo + then back to Chicago (the opposite way) but should be going to Toronto. No explanations when it was happening even when inquired from the staff + finally found out that there was a... Read more

Was this review helpful? 0 0

  • Nov 14, 2014
  • Shipping
  • Dayton, Ohio
  • Fragile Freight
  • 1
  • 1
  • 91
  • REVIEW RATING 4/5

We provided finishing/painting of fragile parts for a job. We contracted with Echo transport, a transport Broker, who in turn hired SAIA to move the crated parts. The 2 crates were so poorly handled, were told they literally dropped the crates, that they had to rebuild one and the other they could not salvage and put on 2 other pallets with little protection of the parts. Almost 1/2 the... Read more

Was this review helpful? 0 0

Had an experience with Saia Motor Freight?

Write a review

More results for "saia motor freight"

Categories Results

Product Results

Tag Results

Did not find what you were looking for?
 
×
You are reading about Saia Motor Freight.
Filing a new complaint about
×