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1.6 Based on 28 reviews
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  • Customers like
    • Promises gave me a warm feeling until they broke them 2
    • Customer service agents attitude 1
    • Their promises 1
  • Customers don't like
    • Being lied to 4
    • Bad customer service 4
    • Shipping process 2

I can't believe they would charge $101 to take a 30lbs box of the back of a truck. If the driver would have asked me I would have had one of our employees get it off. That is a ridiculous amount fo 30 seconds of work!! Add comment

DRIVERS MISSING DELIVERY AND making excuses. Dispatchers saying that will be done. Managers saying "we are doing our best" Customer service apologizing for everything but not resolving anything. No one can talk to the driver because, it is busy..... What kind of company works that way..... NO MORE SAIA SERVICE !!!!!!!! We are waiting for our cargo all day. Called to ask rush delivery because it is highly important cargo. At noon truck was... Read more

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I've been a driver for 28 years and Saia is the best paying, best benefit, just leave the driver alone to do their job company I've worked for. Been with them 8 years, and I'll stay another 15 til retirement. You've found someone better? I highly doubt it. Saia is one of the last good trucking companies left, and we've had the same crew at my terminal for almost a decade. That says a lot. Try to get into UPS. They might pay better, but 100... Read more

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This company is just full of lies and treats your product like ***. Good luck getting your stuff in one piece and filling a claim with them what a joke....HAHA. Having the quote match what they charge you yeah right try doubling it. They will drag their feet until you are exhausted and don't want to dispute the charge anymore. They change sales reps in my territory more than I can keep track of which should tell you something. I hope this... Read more

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As of writing this, we are STILL waiting for our delivery to arrive. We ordered a bed from Amazon, and Saia Freight is handling the delivery. It was supposed to be delivered almost a week ago, but since they insist on calling first before scheduling the delivery EVERY SINGLE TIME (as in, they can't just call us once, get our okay to deliver whenever they want to, and then just DO it; no, they have to call each and every time the delivery doesn't... Read more

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We waited and waited for them to call to give us a delivery time (the manufacturer said the item had shipped...or contractor was waiting, waiting)...we finally got date and 2 hr window...and had to reschedule some very important plans to accommodate them. And they never did show OR EVEN GIVE US THE COURTESY OF A PHONE CALL to explain or say they were not coming. Further, there is absolutely no number a person can find to call after 7pm...one can... Read more

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CONSTANT INVOICE ADJUSTMENTS AND RECLASS... i CAN UNDERSTAND A REWEIGH, HOWEVER EVEN THEN THEY TRY TO LIE AND INCREASE THE INVOICE. YOU HAVE TO CALL TO CHALLENGE IT WITH AN NMFC# AND WEIGHT CERTIFICATE, IF YOU DO NOT HAVE THOSE THEN YOU ARE SCREWED. THEY PROVIDE QUOTE IDs THAT NEVER HOLD TRUE, THESE GUYS ARE GARBAGE CONSTANT INVOICE ADJUSTMENTS AND RECLASS... i CAN UNDERSTAND A REWEIGH, HOWEVER EVEN THEN THEY TRY TO LIE AND INCREASE THE INVOICE.... Read more

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We have shipped freight for years and this company almost always re-classes you higher or adds up charges such as lift gate delivery even though you don't order it because there is a fork lift to offload. Every time their excuse to charge $120 for a lift gate (RIP OFF) is they say "for safety reasons". Our broker says it happens with several clients. I would love to see class action laws suits over these bogus charges for ripping off small... Read more

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I was told originally that the package would be delivered last week Friday. I called in Friday when I did not see the delivery and then was told that the package would be delivered on Monday. Same thing, upon not seeing the delivery I reached out to find out the package would not be delivered till Tuesday. My client is furious, blaming me for this delay and all customer service can say is im sorry for the delay. the package arrived over the... Read more

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Employed somebody to be in my unmanned warehouse for the full day today as shipment was showing a delivery date of today on their tracking webpage. Finally called Customer (Dis)Service to be told it would not be delivered until tomorrow and the tracking page hadn't been updated.....Fantastic!! Now we have to do it all again tomorrow, total cost of this f*** up is now more than the freight cost us initially We will certainly never spend another... Read more

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