Saia Motor Freight Complaints and Reviews

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  • Customers like
    • Promises gave me a warm feeling until they broke them2
    • Nothing about them1
    • Their promises1
  • Customers don't like
    • Being lied to4
    • Shipments re-classifications2
    • Shipping process2

  • Aug 22
  • Shipping
  • Tupelo, Mississippi
  • Red Oak Twin Over Twin Bunk Bed
  • 9
  • REVIEW RATING 4/5

SAIA, Pick up our furniture in Blue Ridge, Ga. We had it on a pallet boxed & Shrink wrap 500 ft of shrink wrap. it would never had come off the pallet. it was going to Great Bend Ks. to the College . It was Crushed beyond repair, I had insurance THEY HAVE NOT PAID! It's been since 1st week of June 2015 . I went through Freight Quote got insurance , Mike Zika told me that if I take out... Read more

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  • Aug 18
  • Shipping
  • Fragile Freight Shipping
  • 14
  • REVIEW RATING 4/5

We had shipped with SAIA for almost a year but within 2 weeks we had three claims. In one situation the lost our shipment when they did find eventually we had already sent our customer another unit. SAIA refused to credit the account. In the second instance we spoke with the worker who witnessed the damage and called us SAIA did not secure the load and did not load the heavy item in the front. So... Read more

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  • Aug 14
  • Transportation and Delivery
  • Bothell, Washington
  • Delivery
  • 12
  • REVIEW RATING 3/5

My story is like all the others here. I ordered a table from a place in California on July 27th. On the 29th, someone from Saia called and said that they could deliver on Saturday, August 1. Sweet! The next day, they called and said that wouldn't work but they could do Monday, August 1 between 10 and 2 and the driver would call me an hour ahead of time. Ha. Nobody called and nobody came. So... Read more

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  • Aug 05
  • Shipping
  • Cupertino, California
  • Saia Motor Freight Shipping Services
  • 24
  • REVIEW RATING 4/5

Saia promised to deliver between 9am and 12noon on Friday. I had a crew on site waiting since 9am. Their driver called @ 10:21 to inform me he would be there in 30 minutes, and I let them know. At 12:17 still no truck, called SAIA and they claim the driver came to the parking lot and nobody came out to meet him, so he left ... and they do not know his current return ETA! Absolute BS. ... Read more

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Don't be surprised by Saia's disregard for customers. I used to work there and will never forget my boss saying "I don't care what the customer wants!" Lousy company. Add comment

  • Jul 17
  • Shipping
  • Maple Grove, Minnesota
  • Saia Motor Freight Truckload Service
  • 26
  • REVIEW RATING 4/5

Scheduled with SAIA to pick up our freight at the Roseville Terminal. They asked us not to come any earlier then 10 am as trucks will be busy loading. We show up right at 10 am. They decided to load our freight onto a truck earlier that morning. Which now our products will not be here in time for a customers job. Wasted a whole day for an electrician when this was all set up before hand and are... Read more

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  • Jul 16
  • Shipping
  • Minster, Ohio
  • Saia Ltl Freight Shipping
  • 21
  • REVIEW RATING 4/5

First, where in the world is the description of freight class on the website? I still haven't found it to find out what I SHOULD have classified my freight as. So, apparently, we classified it at 175, and they re-classified it at 250, which I am disputing. We were quoted at $288, and when the items arrived, they charged us $937.10!!! I have called customer service, only to be told that I need to... Read more

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  • Jun 19
  • Shipping
  • Plant City, Florida
  • Residential Delivery
  • 70
  • REVIEW RATING 4/5

WE had an engine shipped from California, we requested residential delivery WITH a lift-gate. First the engine got here and sat for 2 days UNTIL we tracked it and called the HUB, where we were rudely informed we needed to make an appointment for delivery, when asked if they had thought of calling US the client, she said " well we have until 5pm and its only 340p" (nice customer service!) we then... Read more

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Very bad service and can not deliver your product without alot of phone calls to 20 different customer service people. Highly unrecommend Add comment

  • May 12
  • Shipping
  • 2 Day Delivery
  • 65
  • REVIEW RATING 4/5

Item was supposed to be shipped 2 days. When it arrived at local dispatch center no one called me. When I called in they scheduled it. When item did not arrive on time in their 4 hour window customer service was rude. They were supposed to call back with status and never did. After many calls in I was told driver's phone was not working so could not get a status update. Ten minutes later driver... Read more

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