Saia Motor Freight Complaints and Reviews

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  • Customers like
    • Their promises1
  • Customers don't like
    • Being lied to3
    • Shipping process2
    • Extra exorbitant fees1

  • May 12
  • Shipping
  • 2 Day Delivery
  • 16
  • REVIEW RATING 4/5

Item was supposed to be shipped 2 days. When it arrived at local dispatch center no one called me. When I called in they scheduled it. When item did not arrive on time in their 4 hour window customer service was rude. They were supposed to call back with status and never did. After many calls in I was told driver's phone was not working so could not get a status update. Ten minutes later driver... Read more

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  • Apr 10
  • Shipping
  • Crossett, Arkansas
  • Machine Part Shipping
  • 60
  • REVIEW RATING 3/5

My company has used Saia Freight off and on for many years, this was the first time I personally chose to use them. It was 210# crate of machine parts shipped to another machine shop. I got a quote online but when we received the bill it was much higher than the quote. I contacted Saia and they informed me they had added a $95 charge for a residential delivery (who would deliver a 201# crate to... Read more

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So very disappointed in this company. They lost my Mother's casket. Yes, I said my mother's casket. Not some little urn. A great big, 240 pound, lavender, full sized casket. They have been looking for it for 6 days. Had to order a new casket. Hope it gets here in time and doesn't ship Asia. Add comment

  • Apr 01
  • Employees and Ex-employees
  • Riverview, Florida
  • Working Experience
  • 59
  • REVIEW RATING 4/5

After working at this company I was terminated after 41 years because of Co worker hear say by 2 employee's. Also because I refused to sign a PIP the reason I did not sign it was because it was total BS.I would never risk 41 years of my Life By calling one a greasy Mexican and the other one said I appr. him in a Hostile manner.Now I am 5'7 the other guy is 6'4 I'm old but not ***.They didn't even... Read more

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  • Mar 11
  • Shipping
  • Flint, Texas
  • One Day Shipping
  • 54
  • REVIEW RATING 3/5

One of my vendors shipped 9 pallets of plastic on a Thursday to my location. It is a one day shipping point. The plastic arrived in my small town of 100,000 on Saturday. We contacted them on Monday morning early to find out when the truck would deliver they told us they wouldn't have time until Wednesday, but we were welcome to come pick it up ourselves at their dock. This has happened before... Read more

Was this review helpful? 0 0

My shipment was delayed due to weather but customer service was very friendly and the app clerk called ahead to let me know it would be delayed. Everyone worked together to let me know and get it to me as fast as they could. The only complaint is the weather delay. Add comment

  • Feb 25
  • Shipping
  • Durango, Colorado
  • Freight Shipping
  • 67
  • REVIEW RATING 4/5

I have used Saia several times in the past few months and have had issues with each and every shipment. On one shipment, they re-classed it and charged me more than 2.5x what they originally quoted. The shipment was quoted at about $325, and wound up costing us almost $900. They have also added extra fees numerous times in the past. The most recent "lift-gate fee" showed up on an invoice for a... Read more

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  • Feb 24
  • Shipping
  • Lexington, Kentucky
  • Staff
  • 42
  • REVIEW RATING 4/5

I have been expecting a delivery since Friday February 13th. I am still waiting. I understand weather was bad on the 16-18 in Lexington Ky. I do believe that my barrel was lost prior to that. Starting last Thursday my vendor customer service representative tried diligently to find out where my barrel of coolant was and why it was not delivered. From Thursday on every time she called she... Read more

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  • Feb 21
  • Shipping
  • Santa Monica, California
  • Cargo Shipping
  • 48
  • REVIEW RATING 3/5

This company will rip you off. They have a myriad of ways to cheat you and you must expect that they will raise the price after they have possession of your goods. I was issued a bill of lading for 1 price, then in transit, they called me and told me that they would not deliver unless I promised to pay an even higher price. When the truck arrived, I was told a third even higher price must be paid... Read more

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  • Feb 19
  • Shipping
  • Running Boards
  • 43
  • REVIEW RATING 3/5

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parker reference pro # . This was an order of running boards I was going to install on a client’s truck. We made an appointment for yesterday between 1-5pm. At 5:15pm I still had not received the package. I called and was told Jamie rescheduled the delivery for 2/19/15 between... Read more

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