Saia Motor FreightComplaints and Reviews

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  • Customers like
    • Promises gave me a warm feeling until they broke them 2
    • Crushed red oak bunk bed twin over twin 1
    • Their promises 1
  • Customers don't like
    • Being lied to 4
    • Shipments re-classifications 2
    • Shipping process 2

4 hour appointment time. I took the day off of work waiting for these jokers and when my appointment time ends I call them and they say the item has not even been loaded onto a truck. HOW ABOUT GIVING THE CUSTOMER A CALL OR AT LEAST UPDATE YOUR TRACKING SOFTWARE. THANK YOU SAIA FOR A DAY WASTED. I WILL NEVER, I MEAN NEVER, USE YOUR SERVICE AGAIN. MARK MY WORDS! Customer service was nice enough I... Read more

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I started working for Saia 9 years ago. Best company i have ever worked or drove for. Bill S. Add comment

First I took the day off to get the item when it got to my home. They called to tell me it will be around 5pm before it would get there. Second there is no lift gate on the truck. The item in the package weights 600lbs. Anyway the truck company acts like its my problem they forgot the lift gate. I ask if they would just bring it tomorrow with lift gate. "no we can't tomorrow all the lift gates... Read more

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The dock worker jobs in Fort Smith Arkansas is the worst on train job in the state the workers don't even have no character about their self customer service and work technique is pitiful I worked there for a month and I just had to tell the boss I quit this place is full of s*** they damage more product and they haul off Add comment

SAIA motor freight is THE WORST freight company that I have ever had the DISPLEASURE of dealing with. I have had to take 4 days off of work now to wait on this shipment. They have canceled ship dates after halve of the day has already past. They have just not shown up for ship dates. They have no consideration or courtesy of customers time. DO NOT USE THESE IDIOTS. Whenever I call to get updates... Read more

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Our Shipping Company Pays them to unpack and take pallets. They refuse to take the pallets even though it states on contract that they are required to. The Driver Brian out of West Palm was extremely rude and vulgar. He stated to me to just "Stay out of it". When we put in a call to the manager we were treated as if we were ant crawling across the kitchen floor. Something really needs to be done... Read more

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100% FULL

Saia Motor Freight - Denied Freight Claim
1 of 6

Saia denied the claim because our employee didn't note damage on bill of lading. While we didn't note the issue, it is obvious that the material was damaged in route and an attempt to cover up was made by someone along the way. As you can see from the attached photos the damaged product was not only covered in grease from a forklift it was then taped up over the grease and rewound with shrink... Read more

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Bought expensive patio set, to be delivered by Saia. No show on two occasions, completely unprofessional 'take it or leave it' attitude when challenged. When eventually delivered, two of three boxes squashed needing replacement of two expensive chairs. Why anybody would use the services of this company is a mystery to me. To expand on their lies and attitude, the first postponment of which we... Read more

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SAIA, Pick up our furniture in Blue Ridge, Ga. We had it on a pallet boxed & Shrink wrap 500 ft of shrink wrap. it would never had come off the pallet. it was going to Great Bend Ks. to the College . It was Crushed beyond repair, I had insurance THEY HAVE NOT PAID! It's been since 1st week of June 2015 . I went through Freight Quote got insurance , Mike Zika told me that if I take out... Read more

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We had shipped with SAIA for almost a year but within 2 weeks we had three claims. In one situation the lost our shipment when they did find eventually we had already sent our customer another unit. SAIA refused to credit the account. In the second instance we spoke with the worker who witnessed the damage and called us SAIA did not secure the load and did not load the heavy item in the front. So... Read more

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