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  • Customers like
    • Promises gave me a warm feeling until they broke them 2
    • Customer service agents attitude 1
    • Their promises 1
  • Customers don't like
    • Being lied to 4
    • Bad customer service 4
    • Shipping process 2

This company is just full of lies and treats your product like ***. Good luck getting your stuff in one piece and filling a claim with them what a joke....HAHA. Having the quote match what they charge you yeah right try doubling it. They will drag their feet until you are exhausted and don't want to dispute the charge anymore. They change sales reps in my territory more than I can keep track of which should tell you something. I hope this review keeps somebody away from this company and stops they bleeding from the little guy out here trying... Read more

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As of writing this, we are STILL waiting for our delivery to arrive. We ordered a bed from Amazon, and Saia Freight is handling the delivery. It was supposed to be delivered almost a week ago, but since they insist on calling first before scheduling the delivery EVERY SINGLE TIME (as in, they can't just call us once, get our okay to deliver whenever they want to, and then just DO it; no, they have to call each and every time the delivery doesn't work out that day and attempt to schedule it AGAIN, and they won't deliver unless we give them a... Read more

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We waited and waited for them to call to give us a delivery time (the manufacturer said the item had shipped...or contractor was waiting, waiting)...we finally got date and 2 hr window...and had to reschedule some very important plans to accommodate them. And they never did show OR EVEN GIVE US THE COURTESY OF A PHONE CALL to explain or say they were not coming. Further, there is absolutely no number a person can find to call after 7pm...one can get the "chat room" which is apparently a robot or a really unintelligent person...nor any person... Read more

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CONSTANT INVOICE ADJUSTMENTS AND RECLASS... i CAN UNDERSTAND A REWEIGH, HOWEVER EVEN THEN THEY TRY TO LIE AND INCREASE THE INVOICE. YOU HAVE TO CALL TO CHALLENGE IT WITH AN NMFC# AND WEIGHT CERTIFICATE, IF YOU DO NOT HAVE THOSE THEN YOU ARE SCREWED. THEY PROVIDE QUOTE IDs THAT NEVER HOLD TRUE, THESE GUYS ARE GARBAGE CONSTANT INVOICE ADJUSTMENTS AND RECLASS... i CAN UNDERSTAND A REWEIGH, HOWEVER EVEN THEN THEY TRY TO LIE AND INCREASE THE INVOICE. YOU HAVE TO CALL TO CHALLENGE IT WITH AN NMFC# AND WEIGHT CERTIFICATE, IF YOU DO NOT HAVE THOSE... Read more

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We have shipped freight for years and this company almost always re-classes you higher or adds up charges such as lift gate delivery even though you don't order it because there is a fork lift to offload. Every time their excuse to charge $120 for a lift gate (RIP OFF) is they say "for safety reasons". Our broker says it happens with several clients. I would love to see class action laws suits over these bogus charges for ripping off small business and consumers. We have dozens of rebills we can show proof of all of them. Bottom line... Read more

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I was told originally that the package would be delivered last week Friday. I called in Friday when I did not see the delivery and then was told that the package would be delivered on Monday. Same thing, upon not seeing the delivery I reached out to find out the package would not be delivered till Tuesday. My client is furious, blaming me for this delay and all customer service can say is im sorry for the delay. the package arrived over the weekend and was not loaded to be delivered Monday as the said. I am very dissatisfied in the customer... Read more

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Employed somebody to be in my unmanned warehouse for the full day today as shipment was showing a delivery date of today on their tracking webpage. Finally called Customer (Dis)Service to be told it would not be delivered until tomorrow and the tracking page hadn't been updated.....Fantastic!! Now we have to do it all again tomorrow, total cost of this f*** up is now more than the freight cost us initially We will certainly never spend another cent of our several thousand $'s a month freight budget with these clowns.... In fact we will now go... Read more

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I'll throw in my 2 cents and say this...I've been with Saia just under three years at their Illinois terminal. Drivers are all good guys. I haven't dealt much with the office people but can only assume they ok. Their equipment is mediocre at best. Tractors are maybe just above the legal bar. Dock staff are helpful and try their best, but a couple of the people that run the dock (Supervisors) are big mouths. If you work the D's since you step out of High School and it's all you know, then roll with it. Just don't act like your all that. Your... Read more

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Whats not to say that has not been posted in the threads so far! If you enjoy being lied to, lost time & money at your job while waiting for these fools and a ton of broken promises - then give Saia a call they will not let you down! How can this company operate this way? Spend the extra money and use someone else. Add comment

4 hour appointment time. I took the day off of work waiting for these jokers and when my appointment time ends I call them and they say the item has not even been loaded onto a truck. HOW ABOUT GIVING THE CUSTOMER A CALL OR AT LEAST UPDATE YOUR TRACKING SOFTWARE. THANK YOU SAIA FOR A DAY WASTED. I WILL NEVER, I MEAN NEVER, USE YOUR SERVICE AGAIN. MARK MY WORDS! Customer service was nice enough I guess. Not directly their fault but come on guys this is your business. Get it right or get out of the shipping business. Read more

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