SAIA MOTOR FREIGHT Complaints and Reviews

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Main address: 11465 Johns Creek Parkway Suite 400 30097 Johns Creek GA
1-800-765-7242, ,
  • 71+2 mobile complaints
  • $55.8K claimed losses
  • $765 average
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  • Sep 05
  • Shipping
  • Louisville, Kentucky
  • Undelivered Items
  • 15

Saia delivery company missed 2 appointements and they did not call to tell me in advance that they are not delivering the item.I have wasted a day & half a day waiting for them, twice! I had to call and find out the item never got loaded the first time but was given a time of delivery of 11-3PM. . The second time I was told it was on the truck and would be here between 3-5Pm. They make... Read more

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After a driver has already blocked one lane of traffic due to a horrible parking; he decided to use hazard lights instead of a turning signal. Then after blocking another lane he tried to back up on a busy highway. We were behind him so he got back and motioned for us to get back. We had two lanes full of traffic and couldn't do that. He had no idea what he was doing and made everything worse. Add comment


  • Aug 06
  • Shipping
  • Bonney Lake, Washington
  • Delayed Delivery
  • 32

My frustration and beef is with the customer service. They have THE WORSE service EVER!!!!!!!! If possible please do NOT use them, if possible use some one else. When something arrives in Seattle, WA on July 28th but it is NOT delivered until Aug 5th. THREE freaking hours AFTER promised scheduled delivery time.(who calls with a 4 digit number that pops up on caller ID and NOT leave a message... Read more

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  • Jul 23
  • Shipping
  • Delivery Service
  • 63

I ordered a storage shed from a company on ebay and paid $50 for shipping. The ebay seller was wonderful about communicating the expected delivery time, and since this was a large package I had to arrange for someone to be at my house when the shipment arrived. I got a call from SAIA a day earlier than expected, which was wonderful, to arrange a delivery time from their facility. We arranged for... Read more

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  • Jun 23
  • Transportation and Delivery
  • Minneapolis, Minnesota
  • Helicopter Blades
  • 56

i just spent 10 grand to ship helicopter blades to california to a specialist to get fixed. when my crates arrived back in minnesota sais motor freight company backed up over my crates caring my helicopter blades with a forklift and now they are tyring to say it is not their responsibility to take care of the damages. i am in the middle of taking them to court because they cannot just take... Read more

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  • Jun 13
  • Transportation and Delivery
  • Mobile, Alabama
  • Failed Delivery
  • 26

I was promised a deliver date. The company That I ordered the merchandise was told exactly the date I needed the deliver. This is the 1st and last time that I use this freight company. They talk to like you own them. They speak to you with disrespect. The laugh at you while you are frustrated on the phone that you are not getting your delivery. They want to deliver on their terms. They... Read more

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  • Jun 09
  • Shipping
  • Houston, Texas
  • Freight Service
  • 41

Saia Motor Freiht in Houston TX on railwood dr is the company I am complaining about today. These people are full of s*** , they are always claiming they are hiring, and they are looking for people with experience. I was called by one of their recruiters I was simply rejected because I didn't have a certification to drive a forklift but I knew how operate a forklift and do everything about... Read more

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You are right about a bunch of over paid ***'s. I have one as a terminal manager at the grl terminal Add comment


  • May 14
  • Shipping
  • Delivery Schedule
  • 36

Saia cost me an additional $800 for a shipment that originally cost $750 simply because they did not deliver on the date scheduled on their tracking website. I rented a $400/day fork lift based on the delivery date provided in the tracking information and then had to continue the rental for an additional two days. When I tried to call the delivery terminal all I got was a fax machine. Contacted... Read more

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  • Mar 05
  • Equipment
  • Longmont, Colorado
  • Delayed Delivery
  • 49

I Received a phone call to schedule a date and time. Monday came around my husband took off work for the delivery and they never showed up. I called that day and they said there was nothing they could do the delivery was delayed. I told the lady a phone call could have helped and again the lady said like I told you before there is nothing we can do about it. It's now two days later and my... Read more

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