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1.6 Based on 30 reviews
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  • Customers like
    • Promises gave me a warm feeling until they broke them 2
    • Their promises 1
    • When it was over and i never had to deal with them again 1
  • Customers don't like
    • Being lied to 4
    • Bad customer service 3
    • Shipping process 2
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Poor customer service Problem with delivery Order processing issue Damaged or defective They failed to show up on 3 occasions and when they finally did come, half of the shipment was broken in half. The delivery man had a bad attitude and said, "Yeah, I figured it was broke," leading me to believe it was his mistake. I wasn't upset about it because mistakes happen. But, he told us we'd get a call the next day to schedule the new delivery. We... Read more

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They failed to show up on 3 occasions and when they finally did come, half of the shipment was broken in half. The delivery man had a bad attitude and said, "Yeah, I figured it was broke," leading me to believe it was his mistake. I wasn't upset about it because mistakes happen. But, he told us we'd get a call the next day to schedule the new delivery. We didn't hear from anyone for four days so I had to call them. Apparently, he never logged... Read more

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Unless you can wait 1 - 3 days extra for your freight do not use SAIA. Four last shipments came 1 - 3 days late. They are understaffed in Las Vegas. Getting shipments in from Menlo GA and Los Angeles CA. Customer service tried to get the terminal to make a late delivery to no avail.. Unless you can wait 1 - 3 days extra for your freight do not use SAIA. Four last shipments came 1 - 3 days late. They are understaffed in Las Vegas. ... Read more

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Saia Motor Freight - Damaged Freight/Don't Care
1 of 6

SAIA beat the *** out of a shipment; it was concealed damaged so it got signed before we realized...it was clearly a fork lift. We went through the channels (pictures, forms, etc.) but they wouldn't reimburse us for the damaged part; just delayed until they wore us down and we had to move on. Had to buy a new one from the Mfg. out of our own pocket...to the tune of $400. Probably all the freight companies are like this. You just gotta make... Read more

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Had ordered a bunk bed for my sons and the company I bought from used SAIA for shipping . I had to call to schedule delivery time and they no showed. Not once but six times over several days till I finally gave up and worked on getting money back from seller. They used every excuse imaginable even after catching and calling them on thier lies.Kept giving me later arrival times then at the end of the day a customer service rep told me the truck... Read more

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Called yesterday made my appointment for someone to be at my house from 10 to 3 to receive my shipment. Took off work and arranged for my son to be there to help. No delivery at 3:15 so called. Customer service says not even in my town have to reshedule. They sux!!!! Read more

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I can't believe they would charge $101 to take a 30lbs box of the back of a truck. If the driver would have asked me I would have had one of our employees get it off. That is a ridiculous amount fo 30 seconds of work!!

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DRIVERS MISSING DELIVERY AND making excuses. Dispatchers saying that will be done. Managers saying "we are doing our best" Customer service apologizing for everything but not resolving anything. No one can talk to the driver because, it is busy..... What kind of company works that way..... NO MORE SAIA SERVICE !!!!!!!! We are waiting for our cargo all day. Called to ask rush delivery because it is highly important cargo. At noon truck was... Read more

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I've been a driver for 28 years and Saia is the best paying, best benefit, just leave the driver alone to do their job company I've worked for. Been with them 8 years, and I'll stay another 15 til retirement. You've found someone better? I highly doubt it. Saia is one of the last good trucking companies left, and we've had the same crew at my terminal for almost a decade. That says a lot. Try to get into UPS. They might pay better, but 100... Read more

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This company is just full of lies and treats your product like ***. Good luck getting your stuff in one piece and filling a claim with them what a joke....HAHA. Having the quote match what they charge you yeah right try doubling it. They will drag their feet until you are exhausted and don't want to dispute the charge anymore. They change sales reps in my territory more than I can keep track of which should tell you something. I hope this... Read more

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