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We had shipped with SAIA for almost a year but within 2 weeks we had three claims. In one situation the lost our shipment when they did find eventually we had already sent our customer another unit.

SAIA refused to credit the account. In the second instance we spoke with the worker who witnessed the damage and called us SAIA did not secure the load and did not load the heavy item in the front. So when the dock hand opened the door the Product crashed 15 feet to the ground. and in the third instance In the Third Instance 50 lb Boxes of framing nails damaged our merchandise when it exploded in the truck.

SAIA denied responsibility for all the damage and demanded we pay for the shipping even though in the first instance they did not deliver the freight as it was returned to us. Run as fast as you can. We learned the hardway. Scab Companies are just that Dirty.

We have since changed over to Teamster Carriers and have had a wonderful experience. Teamster Companies Like UPS stand by their service and if they make a mistake they pay for it. We have since found out SAIA treats their workers horrible and does not pay for wages.

We have filed claims with the BBB and ICC and will be filing suit soon for the damage to our merchandise. SAIA screws people at every oppurtunity

Reason of review: Damaged freight Billing.

Monetary Loss: $10000.

Preferred solution: Full refund.

Saia Pros: Promises gave me a warm feeling until they broke them.

Saia Cons: Entireexperience, Being lied to.

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Sorry to hear your experience with my company, I never hear unsolved problem yet, but I'm with them just over 2 years(driver position). Not sure why this happen that way. Workers get paid well, with very good benefits (free health insurance after 8 years)

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